Politique d'expédition

Shipping Policy

At Eravol, we are committed to delivering exceptional, custom-branded products to our corporate clients worldwide. Given the personalized nature of our offerings, our shipping process is designed to ensure that each item meets our stringent quality standards before dispatch.

Processing Time

• Customization and Production: As all our products are custom-made to your specifications, please allow a processing time of 1 to 5 business days to complete your order.

Shipping Destinations

• Domestic and International Shipping: We offer worldwide shipping to accommodate our diverse clientele.

Shipping Rates and Delivery Estimates

• Calculation of Shipping Costs: Shipping costs will be calculated at checkout based on the destination and the size of the order.

• Delivery Timeframes: Once shipped, delivery times may vary depending on the destination:

  • Domestic (Canada): Typically, 3 to 7 business days.

  • United States: Approximately 5 to 10 business days.

  • International: Approximately 10 to 20 business days, subject to customs clearance and local postal services.

Please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Order Tracking

• Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). Please allow 24-48 hours for the tracking information to become active.

Customs, Duties, and Taxes

• International Shipments: Orders shipped outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend consulting your country's customs office for information on potential charges.

Damages and Issues

• Inspection Upon Delivery: We encourage clients to inspect their orders upon receipt. If you find any items that are defective, damaged, or incorrect, please contact us immediately at info@eravol.com. We will assess the issue and work towards an appropriate resolution, such as a replacement or refund.

Extended Delays

• Unforeseen Circumstances: In rare instances, delivery times may extend beyond our standard estimates due to factors such as natural disasters, pandemics, or other unforeseen events. We will communicate any significant delays and work diligently to ensure your order reaches you as promptly as possible.

Contact Us

• Assistance: For any questions or concerns regarding your order or our shipping policy, please contact us at info@eravol.com. We are here to assist you and ensure a seamless experience.